Welcome to the Nicki Macfarlane terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has entered our dispatching process, we will not be able to make any changes.

Ordering Procedure
All orders are dealt with on an individual basis.
We are unable to supply any goods on a sale or return basis.
We accept visa, MasterCard, switch/solo and switch/maestro. You may send your credit card information via phone, standard mail or over the internet.

Delivery
All our dresses and pageboy outfits are made to order so please allow 6 to 8 weeks delivery time when placing your order.  If, however, your order is urgent we do try to be as flexible as possible so do contact us in advance and we will see if we can help.  

Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit Card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Credit Card Security
We know of no cases of credit card fraud using our shopping system over the internet. The Nicki Macfarlane website uses SSL (secure socket layers) protection system, which is the industry standard. The website is also PCI DSS (payment card industry data security standard) compliant. If you have any queries about the security used on this website please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Shipping
You will be informed during the checkout process of the shipping charge, unless we are unable to automatically calculate it (for example in the case of being outside the UK mainland). If this happens we will inform you of the cost via e-mail or phone and await your approval before we proceed with the order. We reserve the right to update any shipping charges, although you will be asked to confirm via email if any changes occur before you are billed. If you would like us to calculate international shipping charges for you prior to ordering then please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Charges:
Mainland united kingdom (excluding highlands)
Post & Packing £10

Europe
Varies depending on which country and the size of the order.
Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for an accurate quote.
All carriage will be charged at cost.
Please note that customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

All parcels must be signed for on delivery

Complaints Procedure
Every outfit is made to order, therefore we are unable to accept returns apart from in the case of faulty goods. Please make sure that measurements are taken accurately and sizes are chosen carefully. Nicki Macfarlane cannot accept responsibility for measurements taken by a third party. Please note, any problems with your order must be notified to us within 72 hours of receipt via email or writing.

Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately.
Please note that the postage and packing charge is non-refundable. This doesn't affect your statutory rights.

Contract
When buying through the website the contract entered into is legally binding.

Privacy Policy
At Nicki Macfarlane we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?
We ask for your name, telephone number, home address, email address for invoicing and communication purposes. When a purchase is made on our site, in addition to the above, we also ask for a delivery address and payment method details. We may obtain information about your usage of our web site to help us develop and improve it further.

What the data will be used for?
Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.
We comply with the standards, procedures and requirements laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information it will remain secure.

Your Statutory Rights
Your statutory rights are not affected by any of the above terms and conditions.